We are open from:
8.00am to 6.00pm - Monday to Friday, although the telephones are manned to 6.30pm.
8.00am to 11.30am - Saturdays for pre-booked GP and nurse appointments only (reception is closed).
All requests for urgent help over the weekend should be made through NHS 111 (Dial 111), who will direct you to the most appropriate service.
Weekend And Night Cover
The practice is closed from 6.00pm (although the telephones are manned until 6.30pm) and throughout the weekends. Out of hours patients are now advised to call the new NHS 111 service. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time. NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Call 111 if:
- You need medical help fast but it’s not a 999 emergency
- You think you need to go to A&E or need another NHS urgent care service
- You don’t know who to call or you don’t have a GP to call
- You need health information or reassurance about what to do next
For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
NHS Walk-In Centres:
As of 1st April 2017 the opening times for all three Walk-in Centres will change to:
8am – 8pm - 7 days a week.
The services will be nurse-led which means GPs will no longer be onsite at any of the WICs.
Please be aware that the WIC nurse practitioners WILL NOT be able to treat certain cohorts of patients and these are:
- Under 2 year olds
- Frail elderly with complex conditions
- Head injuries in over 65 year olds
- Women with pregnancy related conditions.
These patient should go direct to St. Peter’s Hospital, Chertsey or another hospital providing full Accident & Emergency services.
The Ashford Walk-in Centre will deal with:
- Cuts that need stitching or dressing and other minor injuries
- Sprains and strains of muscles and joints
- Minor bone fractures, for example broken ankles or wrists
- Minor burns and scalds
- Minor head injuries in adults under 65 years
- Coughs, colds and flu-like conditions that have not responded to self-treatment
- Skin complaints such as rashes, sunburn, head lice, nappy rash
- Women's health problems such as thrush and menstrual problems
- Hay fever, bites and stings
- Removal of foreign bodies, eg small objects from children's noses.
Alternative Walk-in Centres
Woking (Tel: 01483 715911 ext 6209)
Weybridge (Tel: 01932 826013).
A minor injuries unit at Walton-on-Thames Hospital can be contacted on 01932 220060.