Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you do have a complaint please contact our practice manager, who will try to help resolve your problem. You can obtain a patient's guide to our local complaints procedure from reception; using it does not affect your right to complain to NHS England.

In Summary:

  • Please put your complaint in writing if possible and include the date, time and names of those involved.
  • We will acknowledge your complaint within three working days and agree a plan with you concerning how it will be handled and the timescale involved.
  • If appropriate, you will be invited in to discuss your complaint with the practice manager and the member of staff or GP/nurse involved. You will be invited to bring a relative, friend or advocate with you to the meeting.
  • We hope this will resolve the matter and enable us to either learn from our mistake or to explain our actions etc to your satisfaction.
  • If you are not satisfied a conciliation meeting may be offered involving NHS England.

NHS - Complaints Guidance

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